Introducing the Allstate Walmart Protection Plan, a comprehensive coverage offering that adds an extra layer of security to your Walmart purchases.
In partnership with SquareTrade, an Allstate company, this plan ensures peace of mind, providing robust protection for a variety of products.
Whether you’re eyeing electronics, appliances or other valuable items at Walmart, understanding the intricacies of the Allstate Walmart Protection Plan is crucial.
What does Walmart Protection cover?
You can get coverage for:
- Accidental damage from handling (ADH), such as drops, spills, and cracks
- Mechanical and electrical failures, such as defects, malfunctions, and wear and tear
- Power surges, such as voltage fluctuations and lightning strikes
- Pixel failure, such as dead or stuck pixels on your screen
- Food loss, such as spoiled food due to a refrigerator or freezer failure
- Jewelry and watch repairs, such as resizing, cleaning, and stone replacement
The Allstate Walmart Protection Plan does not cover:
- Loss or theft of your product
- Cosmetic damage that does not affect the functionality of your product
- Damage caused by misuse, abuse, or negligence
- Damage caused by natural disasters, such as floods, fires, and earthquakes
- Products that are still under the manufacturer’s warranty
- Products that are not purchased from Walmart or Walmart.com
How do I file a claim?
You can file a claim online, by phone, or by using the Walmart app. Here are the steps to file a claim:
- Find your receipt or confirmation email that shows your purchase date and plan information
- Visit walmart.com/protection or call 1-877-968-6391 to start your claim
- Provide your product information, plan number, and a brief description of the issue
- Follow the instructions to complete your claim, such as sending your product for repair, replacement, or refund
What is the deductible?
The Allstate Walmart Protection Plan prioritizes your convenience by offering a deductible-free experience for the majority of covered products.
This means that, in the event of a claim, you won’t be burdened with any out-of-pocket expenses. It’s a straightforward and hassle-free way to protect your purchases.
However, it’s essential to note that certain high-value items, including smartphones, tablets, laptops and gaming consoles, may come with a deductible depending on the specific plan you choose.
The deductible amount will be clearly outlined on your purchase receipt or confirmation email, providing transparency and clarity about any potential costs associated with a claim.
This tailored approach ensures that you have a comprehensive understanding of your coverage, allowing you to make informed decisions when safeguarding your valuable possessions.
What are the benefits of having a Walmart Protection Plan?
- Peace of mind: You can enjoy your product without worrying about unexpected repairs or replacements
- Savings: You can save money on costly repairs or replacements that are not covered by the manufacturer’s warranty
- Convenience: File a claim anytime, anywhere and get fast and easy service
- Flexibility: Choose from different plan options and durations to suit your needs and budget
- Transferability: You can transfer your plan to a new owner if you sell or gift your product
How do I manage my Walmart Protection Plans?
You can manage your Allstate Walmart Protection Plans online, by phone, or by using the Walmart app. You can:
- View your plan details and coverage
- File a claim or check the status of your claim
- Cancel your plan or request a refund
- Transfer your plan to a new owner
- Update your personal information or payment method
To manage your plans online, visit walmart.com/protection and sign in with your Walmart account. To manage your plans by phone, call 1-877-968-6391 and provide your plan number.
Can I cancel my Walmart Protection Plan?
Yes, you can cancel your Allstate Walmart Protection Plan at any time for any reason.
If you cancel your plan within 30 days of purchase, you will receive a full refund.
If you cancel your plan after 30 days of purchase, you will receive a pro-rated refund based on the time remaining on your plan.
To cancel your plan, you can:
- Visit walmart.com/protection and sign in with your Walmart account
- Call 1-877-968-6391 and provide your plan number
- Use the Walmart app and scan your receipt or confirmation email
What are my options if my claim is approved?
Repair: If your product requires repair, it will be expertly handled by an authorized service provider or directed to a specialized repair center.
You’ll be provided with a prepaid shipping label or a convenient voucher for in-store drop-off and pick-up.
The duration of the repair process will vary based on your specific product and the availability of necessary parts.
Replacement: In the case of a replacement, your product will be exchanged for a new, refurbished, or a product of equal or greater value.
Like the repair process, you will receive a prepaid shipping label or a voucher for in-store drop-off and pick-up.
The timeline for replacement hinges on the specific product and the availability of stock.
Refund: Opting for a refund means your product’s original purchase price, excluding taxes and fees, will be reimbursed.
To facilitate the return, you’ll receive a prepaid shipping label or a voucher for in-store drop-off and pick-up.
The duration for processing the refund is subject to your chosen payment method and associated processing times.
Can I transfer my Walmart Protection Plan to a new owner?
Yes, you can transfer your Allstate Walmart Protection Plan to a new owner if you sell or gift your product.
There is no fee or paperwork required to transfer your plan. To transfer your plan, you can:
- Visit walmart.com/protection and sign in with your Walmart account
- Call 1-877-968-6391 and provide your plan number
- Use the Walmart app and scan your receipt or confirmation email
You will need to provide the new owner’s name, email address and phone number. The new owner will receive a confirmation email with the plan details and instructions on how to file a claim.
Contact information
| Information | Allstate Walmart Protection Plan Contact Details |
|---|---|
| Phone Number | 1-877-968-6391 (24/7 availability) |
| Address | SquareTrade (An Allstate company), 600 Harrison Street, Suite 400, San Francisco, CA 94107 |
| Customer Service Contact | Visit walmart.com/protection, click “get help,” or use the Walmart app to scan your receipt for chat. |
| Policy Details | View terms and conditions by signing in at walmart.com/protection with your Walmart account. |
| Email Address | customersupport@squaretrade.com. Include plan number and issue description in your email. |
| Fax Number | 1-415-541-0999. Include plan number and issue description in your fax. |
| Operating Hours | Customer service operates 24/7. Repair or replacement may vary based on service provider or product stock. |
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